In the last two decades we’ve established quite a reputation here in the Rochester Hills and South Lyon area; in fact we’re providing amazing flooring choices to all our neighbors in this area; throughout Macomb, Bloomfield, Troy and the surrounding towns. What do people think about when they see the name, ‘Perfect Floors’? Quality, trust, and personal service. We started with these values and have carried them forward to today. Please read on to find out more about the Perfect Floors story.
Perfect Floors is a neighborhood store with locations in Rochester Hills and South Lyon. Perfect Floors has been open for more than 20 years and continues to thrive because they offer a large inventory of high quality carpet, laminate, hardwood and vinyl at affordable prices.
The staff, many of whom have been working at Perfect Floors for several years, are just like family. They all have the same goal to make sure customers are pleased with their purchase. All the departments communicate with each other in order to provide customers with a no-hassle, seamless transaction from the purchase to delivery and finally installation.
Perfect Floors takes extra steps to ensure customers are satisfied with their purchase. Whatever customers need, they take care of whether that means hauling away old carpet, moving furniture, vacuuming or taking care of squeaks in floorboards. They also follow-up with customers after the sale.
Experience is the backbone of Perfect Floors’ success. John Williams (owner) was manager of a large flooring company that he worked for 13 years before branching out on his own to open Perfect Floors in 1995. That gives him more than 30 years of experience in the industry. He shares what he has learned throughout the years with his employees, offering hands-on training and leading by example.
Sales associates can assist customers with selecting the best option for them. Both the South Lyon and Rochester showrooms feature a huge selection from all the industry’s major manufacturers attractively displayed. There are literally hundreds of colors and styles to choose from. Associates will ask customers questions about their home, preferences and lifestyle so they can guide them to flooring choices that they will be pleased with now and years down the road. Customers often appreciate the help because while a huge inventory of all types of flooring is definitely an advantage, it can also be overwhelming.
The installers have been with Perfect Floors for a number of years and Williams knows he can trust them to complete the job right the first time. All the installers are courteous, professional and strive to install the flooring promptly and with little interruption to the homeowner.